Exchange and refund

You can change or return the purchase within 14 days of receiving the goods. The right to return expires 14 days after you receive the product. In order to comply with the right of withdrawal, it is sufficient that you send a notice of using the right of withdrawal before the end of the withdrawal period. Contact us (info@vadelmadesign.com) if you wish to change or return your purchase, so we will send you a cancellation form. Returns must be made immediately.

Please return the products within 14 days of informing us for the change or return in accordance with Vadelma Design Oy's return instructions.

Returned products must be in their original packaging, unused (except for matching), intact, and have product tags and labels in place. Vadelma Desgin Oy reserves the right not to accept a return if the product no longer corresponds to a new, unused product.

To return the product (s), follow these steps:

  • Fill out the cancellation form
  • Follow the given instructions to mail the product to be returned.
  • When returning a package to a Post office/Carrier, make sure you receive a return receipt. Please note that the customer is always responsible for the return shipment and we are not responsible for lost packages.
  • The shipment cannot be returned to a mailbox.
  • It is essential that you complete the cancellation form before submitting your refund.

    Vadelma Design Oy, in cooperation with the payment service provider, will refund the amount paid by the customer to the customer without undue delay, but no later than within fourteen (14) days after Vadelma Design Oy has received the customer's cancellation notice. However, Vadelma Design Oy may postpone the refund until Vadelma Design Oy has received the product.

    We will also refund shipping costs (except for additional costs if you have chosen a delivery method other than the standard one we offer). The refund does not cover anything other than the additional costs arising from the standard delivery offered by Vadelma Design Oy. If only part of the order is returned, shipping costs will not be refunded.

    If you want to change the product

    Contact us: info@vadelmadesign.com and we will send you an exchange and return form. Fill in the exchange and return form as agreed and mail the product back to us. Once the product has arrived to us, it has been checked, we will send you a replacement product in its place.

    • Fill out the exchange and return form and return to info@vadelmadesign.com
    • Follow the given instructions to mail the product to be returned.
    • When returning the package to a Post office/Carrier, make sure you receive a return receipt. Please note that the customer is always responsible for the return shipment and we are not responsible for lost packages.
    • The shipment cannot be returned to the mailbox.
    • If the wrong product is delivered to the buyer or the product is damaged, the customer must notify the seller (Vadelma Design Oy) as soon as possible. We want to be worthy of our customers' trust, even for defective products. The product can be returned according to the instructions given after the complaint. The new product will be mailed to the customer as soon as possible.

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